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The Estastra Academy

Certification programmes for the two roles that make estate operations work: the guards at the gate and the managers running the business.

Why certification matters

Estastra is an operational platform: not a form to fill in. Guards who are not trained will miss the nuances of shift management and anomaly reporting. Estate managers who are not certified cannot be trusted with access to resident data and payment records. Certification is the standard that protects estates, residents, and the professionals operating the system.

Track 1

Estate Guard Academy

In-person certification for security guards deployed to Estastra-equipped estates. Delivered by Estastra Professionals.

Module 1

Digital Command & Control

The gate app, shift management, and the accountability systems that make Estastra different from a paper logbook.

  • Gate App navigation and offline mode
  • Shift start and end procedures
  • Tap-to-Switch handover between guards
  • Anomaly Report interpretation
Module 2

Guard Onboarding & Identity Verification

How new guards are enrolled, verified, and deployed through the platform, and what each step means for the guard being trained.

  • NIN verification and what it records
  • Digital staff profile and photo requirements
  • Training code activation flow
  • Multi-estate deployment and reassignment
Module 3

Resident Relations & Emergency Protocols

How to handle the real situations guards face at the gate: access denials, visitor management, and security incidents.

  • Gate pass verification via the app
  • Payment-based access denial handling
  • Professional resident communication
  • Emergency alert and incident reporting
Step 1

Nomination

Your security firm nominates the guard from the Guard Command dashboard. One training credit is used per nomination.

Step 2

Enrolment

The guard is enrolled and scheduled into the next available certification session. Your Guard Command dashboard will reflect their pending status.

Step 3

In-Person Workshop

A 2-day in-person session covering all three modules, run by Estastra Professionals.

Step 4

Certification

Guards who complete the programme are certified and cleared for deployment at Estastra-equipped estates.

Guard certification is managed through the Security Partner Program. Security firms nominate guards; credits are purchased through your Guard Command dashboard.

Security Partner Program →
Track 2

Estate Management Academy

Remote certification for property managers and estate management firm team members. Delivered via Zoom, with flexible scheduling around your team's availability.

Module 1

Platform Operations

The full set of tools your team will use to manage estates day-to-day: the admin portal, the gate app overview, and the Estate Management Dashboard.

  • Navigating the admin portal as an estate management user
  • Switching between estates in Estate Management Dashboard
  • Household setup and resident onboarding
Module 2

Financial Management

How the service charge and payments system works, from configuring billing cycles to generating dues reports for client estate boards.

  • Service charge configuration and billing cycles
  • Dues tracking and payment reconciliation
  • Payment gate enforcement setup
  • Dues collection reporting for boards
Module 3

Resident & Compliance

The resident-facing side of estate management: maintenance, incidents, and professional communication through the platform.

  • Resident onboarding and credential delivery
  • Maintenance request handling and escalation
  • Incident response and documentation
  • Platform-based resident communication
Step 1

Nomination

Your account administrator nominates the team member from the Estate Management Dashboard. One training credit is used per nomination.

Step 2

Session Scheduled

Our team reaches out to book the 2-day Zoom workshop at a time that works for the team member.

Step 3

Zoom Workshop

A focused 2-day remote session covering all three modules, run by Estastra Professionals.

Step 4

Certification

Team members who complete the programme are certified and gain full access to manage their assigned estates.

Estate management certification is managed through the Estate Management Partner Program. Your account administrator nominates team members; credits are purchased through your Estate Management Dashboard.

Estate Management Partner Program →

Ready to get certified?

Both certification tracks are accessed through the relevant partner program. Speak with us to find the right path for your firm.